PLEASE FOLLOW DEMO IMPORT GUIDE ARTICLE FOR SUCCESSFUL DEMO IMPORT.

- Our working time is from 9am until 5pm CET during weekdays.

- Usual response time for support requests is up to 24 hours.

- Tickets are ordered from oldest to latest, so please be patient, we will refer to your issue as soon as possible.

- When you submit a ticket, it would be really helpful if you could provide our agent with your website URL and wp-admin access in your private ticket. In that way, we will refer to your issue easier and faster.

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Thank you very much for purchasing our theme! We look forward to provide you a quality customer service, but before that, please take a few moments to read following terms and conditions.

Kindly note that we do our best to answer all tickets with high accuracy everyday but regarding to large amount of support requests please allow 24-48 hours to send your ticket answer.

In order to help speed up solution for your requests, please follow steps below before submitting a new ticket.

1. Make sure you are running the latest version of theme and the latest version of WordPress.

2. Check out the Theme documentation for the answer to your question.

3. Disable any additional 3rd party plugins you are using to check if it fixes the issue.

4. If you still have the issue, submit a ticket with URL of page which has issue.

Theme support includes:

  • Responding to questions or problems regarding the item and its featuresfixing bugs and reported issuesproviding updates to ensure compatibility with new software versions.

Theme support does not include:

  • Customization services, Installation services, support for third party software and plug-ins. 
  • Although we’ll help you with small modifications, tips and advises but kindly note that you buy a theme as it is on the market. If your desired state is not matching the demo, in case you need any bigger customizations you can request us and we will send you a quote for the corresponding work. 

Once again, thanks for the purchase! Hope you enjoy our work.